If there is any problem with our product and you asked for support (not related to sales) and we failed (by interacting with us in the email): We will refund your money, as we feel we have failed our responsibilities as support staff.
To be eligible for a refund, you must submit your request before 11:59pm Pacific Standard Time on the 14th day following your purchase. No refunds will be provided more than 14 days following the date of purchase. You can request it here. After you submit your request, all refunds are discretionary*.
Should you open a dispute (even if you are eligible for a refund) instead of asking for a refund, we will keep 50% of the disputed amount while we gather evidence for our submission of the refund.
*Note: As mentioned above, all refunds are discretionary. If you just downloaded the all files, and then promptly asked for a refund, we reserve the right to deny your refund request.
The point of this policy is to give people the chance to try the product and if they asked for support and we failed to provide a solution (the product related issue), they can get their money back. ProvenJet wasn’t designed to enable people to steal the digital goods.
Furthermore, if it is clear that your questions or issues are not related to the product itself, your refund will be denied. However, we will still help and support you in order to get you results.